P&F Mobile Notary and DNA Testing Services Return, Cancellation, and Refund Policy
Terms of Return and Cancellation
At P&F Mobile Notary and DNA Testing Services, we are committed to delivering exceptional service and ensuring customer satisfaction. Here is our policy regarding returns, cancellations, and refunds:
- DNA Testing Kits Return: Unused and unopened DNA testing kits may be returned within 7 days of delivery for a full refund, excluding shipping costs.
- Notary Services: Due to the immediate and legal nature of notary work, all completed notary services are final and non-refundable.
- DNA Testing Services Cancellation: You may cancel DNA testing services and request a refund 24 hours before the scheduled appointment. Once the day of the appointment arrives, services and associated costs become non-refundable.
State of Return
- DNA Testing Kits must remain in their original, unopened packaging to qualify for a return and refund.
- Digital information or signed notary documents cannot be returned once issued.
Reason for Return and Cancellation
- DNA Testing Kits can be returned if they are damaged, incorrect, or no longer needed.
- Notary and utilized DNA Testing Services are final upon completion, though feedback is appreciated for service improvement.
Process for Return and Cancellation
- To initiate a return for a DNA Testing Kit or to cancel DNA Testing Services, please reach out to our customer support at info@pfnotary.com] or call us at 954-399-2376.
- Provide your order number and reason for return or cancellation.
- For returns, you will receive instructions on how to send back the kit. A return shipping label is available for instances involving damage or errors.
Process of Refund
- Upon receipt and inspection of your returned DNA Testing Kit, we will notify you regarding refund approval.
- Approved refunds will be processed within 10 business days and credited to your original payment method.
- Refunds cover only the product cost, excluding shipping fees unless the return is due to our error or product defect.
Contact DetailsFor further assistance or inquiries, please contact us:
- Email: info@pfnotary.com
- Phone: 954-399-2376
- Our customer service is available Monday to Friday, 9:00 AM - 5:00 PM.
We value your trust and are dedicated to ensuring your experience with P&F Mobile Notary and DNA Testing Services meets your expectations.
